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Home > Residents > Addison Support Center

Addison Support Center

The following are the most frequently asked questions, by department. Click on the Department heading to see a list of questions.

If you don't see your problem here, click "Contact Us."

  • General

    • What time are the Village Office open?
      8 a.m. to 5 p.m., Monday thru Friday. The Finance Deparment stays open Mondays, until 5:30 p.m. for bill payment.
    • When is holiday garbage pickup?
      We refer to the Village holiday schedule.
    • When is branch pickup?
      Please see here.
    • Where is the courtroom?
      Enter through the Police Department and follow the signs.
    • When are Village Board meetings, and what is on the agenda?
      Check with the Administration Department for agenda questions. The Board Meetings are the first and third Monday of the month at 7:30 p.m.
    • I have a question for the township.
      Addison Township: 630-530-8161; Bloomingdale Township: 630-529-6927
    • Where do I get my free bus and train pass?
      The Addison Township office.
    • Where can I pay my property taxes?
      The Clerk in Wheaton, and all of our local banks.
    • Where is the food pantry?
      The Addison Switchboard, 630-628-2698 or Addison Township, 630-530-8161.
    • Where can I report neighbor's grass too long, too many cars, etc.?
      Contact Community Development.
    • Where can I get an application for employment with the Village?
      Contact the Human Resources Division of the Administration Department.
    • Where can I get a Building Permit?
      Contact the Community Development Department.
    • Are there any job openings?
      Check here, the bulletin board, and fill out an application obtained from the Administration Department. HR keeps applications on file for one year.
    • Where can I get a liquor license application?
      See the Administration Department.
    • Where can I get a raffle license?
      See the Administration Department.
    • Where can I get a solicitor's license?
      See the Administration Department.
    • How do I request information?
      Fill out a FOIA request via email or fill out the form, and you will get a response within 7 business days.
    • Can I have a lemonade stand at a garage sale?
      Food or beverages may not be sold.
    • Can I post a garage sale sign on public property?
      No, signs may be posted on private property only.
    • Do I need a liquor license for a private party?
      No.
    • Do I need a liquor license for a special event?
      Yes, contact the Administration Department.
    • Where do I get a permit for a garage sale?
      The reception/information desk in the Village Hall.
    • Where do I get a copy of the specifications for a bid?
      Contact the Purchasing Agent in the Administration Department.
    • Where do I get a permit for a block party?
      Contact the Administration Department.
    • Where can I find what my property is zoned?
      Contact the Community Development Department.
       
  • Building Department

    • Who do I contact about buildings in disrepair?
      Call 630-693-7530 day or night. The Community Development Department will investigate all complaints. The address of the violation and the deficiencies need to be identified. If you desire a call back leave your name and phone number.
    • Who maintains benchmark and vertical elevation information within the Village?
      The Engineering Division in the Department of Community Development at the Village keeps a book of local benchmarks. However, surveys in and adjacent to the regulatory floodway/floodplain must be tied to the NAD88 datum on the Regulatory Flood Maps, maintained by DuPage County and FEMA.
    • I live within the floodplain and want to construct a building or change the elevation of my property. How do I go about doing this?
      Any Improvements in the floodway/floodplain will involve meeting significant special requirements and will result in additional time for reviewing permits. Please contact the Engineering Division at 630-693-7530 before planning any such improvements.
    • There is road work going on, on my street. Whom should I contact?
      Every Spring, the Engineering Division conducts a Motor Fuel Tax (MFT) maintenance project, and lately, during the summer a more extensive road project on a main road through the Village. You should receive notice prior to any work commencing that will indicate whom to contact. The Engineering Division administers all road projects within Village limits that are federally funded. The Village is not responsible for road projects conducted on Township, DuPage County or State roads.
    • I am having drainage problems in my yard. How can I get some help in solving them?
      The Engineering Division is available for technical assistance concerning your drainage problems. We are available to inspect and survey your property to help you determine the best course of action necessary to reduce any adverse impact of your drainage problems. Since drainage projects my affect adjacent neighbors, they require a permit from the Engineering Division.
    • Who is responsible for maintenance of detention and retention ponds, natural areas and wetlands?
      During construction the above facilities are maintained by the developer/builder and can be contacted through the Engineering Division. After acceptance of the facilities, the maintenance will revert to a homeowner's association or the Village's Department of Public Works 630-620-2020.
    • I live in a subdivision. Is there some way I can find out more about it and my lot?
      The Engineering Division maintains records for most all subdivisions in the Village. You are welcome to come to the Department of Community Development to view the drawings or records and ask questions.
    • What is storm water management?
      Storm water management is our community's effort to manage the quantity and quality of runoff from rainstorms and snowmelt. By requiring storm water management, we can provide a higher level of flood protection and runoff water quality to our residents and the community.
    • What are BMPs?
      BMP is an acronym for Best Management Practice. BMPs are policies, practices, procedures, or structures implemented to mitigate the adverse environmental effects of storm water runoff resulting from land development on surface water quality. Such adverse environmental effects involve runoff carrying pollution to surface waters that impact the aquatic life there.
    • I'm getting caught up in the "Greening of America". What are some things I can do in my own yard to lessen my impact from storm water runoff on the environment?
      We can all lessen our impact from storm water runoff on the environment at home by helping more water to infiltrate the ground and preventing less water from running off our property. To name a few examples, we could use less fertilizer and herbicides on our lawns, dispose of our pets' waste in the trash, use phosphorus-free detergents inside and out, tolerate some standing water (less than 72 hours) in our yards, mulch grass clippings, utilize deep rooted native plants in our yards, and install a rain barrel. For other suggestions, please see http://www.epa.gov/owow/nps/dosdont.html
    • What building codes does your community use?
      The Village of Addison has adopted the 2006 International Building Code, the 2006 International Mechanical Code, the 2006 International Fuel Gas Code, the 2006 International Fire Code, the 2006 International Electrical Code, the 2006 International Energy Conservation Code, the 2004 Illinois Plumbing Code and the 1997 Illinois Accessibility Code.
    • Do I need a permit to replace my existing fence?
      A permit is required to replace an existing fence. If the property is not on a corner or through lot, not in the flood plain and does not have a swimming pool, an over the counter permit can be approved within a few minutes. If one of these issues exists, by appointment only, an instant permit can be applied for on Tuesdays and Thursdays between 8 a.m.. and 11 a.m.. with a permit issued in about twenty minutes.
    • How long does it take to review and approve my permit?
      Other than over the counter and instant permits, it usually takes ten business days to complete the initial review and if approved, to issue the permit.
    • Do I need a permit to install a generator for a single family residence?
      A permit is required to install a generator. Two copies of a plat of survey showing the location of the generator as well as the manufacture’s installation instructions and detailed electrical and gas piping plans are needed for review.
    • Where can I get information about what’s required to obtain a permit for most small residential projects?
      Handouts are available for most small projects at the Village Hall in the Community Development Department.
    • Do I need a permit to replace my existing driveway?
      A permit is required to replace an existing driveway. Two copies of a plat of survey showing the location of the house, garage and all impervious surfaces are needed. In addition, specifications must be provided identifying the type of driveway proposed; concrete, asphalt or brick pavers and the type of base course materials and their thicknesses.
    • If my property is unincorporated and I interested in getting water and sewer from Addison, who do I contact for further information?
      You can contact the Community Development Department at 630-693-7530.
    • When do I need a permit for my home?
      Typically minor repairs and decorating are excluded. Expanding an electrical system, adding plumbing or finishing off a basement will require q permit. You can call 630-693-7530 to discuss your project.
    • Do renters have rights?
      The Village of Addison has a rental program to ensure that rental properties are maintained to certain standards. If you feel, after talking to your landlord your rental is not properly maintained call 630-693-7530. The Village can assist property maintenance but not legal issues such as rent payment or lease agreements.
    • As a homeowner what new codes apply to me?
      The Village requires that you maintain your home to the way it was intended to be use and built. The exterior of the structure must be maintained, painted as needed and repair broken or damaged elements. Trash cans must be kept indoors or at least 12 feet behind the front of the house. Satellite dishes cannot be located on the front or within 12 feet of the front of the house. PODs, SAMs or other storage devices are limited to a maximum of 7 days twice a year. All TV and telephone wiring on the outside of your home must be concealed. Remove all holiday decorations within one month after the holiday. Any questions call 630-693-7530.
    • Where can I place my garage sale signs?
      Garage sales require a (no fee) permit. All signs must be kept on private property. If you are not the owner of the property you must request permission before posting the sign. All signs must be removed at the conclusion of the event.
    • Questions re: cell towers and cable dishes
      You can call the Community Development Department at 630-693-7530.
    • Questions re: Plan Commission
      You can call the Community Development Department at 630-693-7530.
       
  • Finance Department

    • Where can I pay for a parking ticket or my water bill?
      At the Village Hall in the Finance Deparment; after hours in the white drop box in front of Village Hall; through the mail; or by E-Pay.
    • Do I need a sticker for my car?
      Yes, contact the Finance Department.
    • I just bought a new car. Do I need a Village vehicle sticker on it?
      Yes. Within 45 days of purchasing a vehicle, you must purchase a Village vehicle sticker. Vehicle stickers are available at the Village Hall for a fee.
    • I just moved to Addison. Do I need a Village vehicle sticker?
      Yes. Within 45 days of moving to a residence in Addison, you must purchase a Village vehicle sticker for your vehicle. Vehicle stickers are available at the Village Hall for a fee.
       
  • Community Relations Department

    • When is music in the park during the summer?
      Check with the Community Relations Department.
    • When are special events such as Fall Fest, Tree Lighting, etc.?
      Check with the Community Relations Department.
       
  • Police Department

    • Where is the police department located?
      The Addison Police Department is located at 3 Friendship Plaza, which is on the south side of Lake Street (U.S. Route 20), immediately east of J.F. Kennedy Drive and west of Addison Road and on the north side of Army Trail Boulevard, east of the Army Trail Boulevard/Kennedy Drive intersection.
    • Where is the DuPage County Addison Field Court located?
      The DuPage County 18th Judicial Circuit Field Court (Courtroom AD) is located on the second floor of the Addison Police Department, 3 Friendship Plaza.
    • Where do I pay for traffic tickets?
      Neither the Village of Addison nor the Addison Police Department accepts payment for traffic tickets. Those tickets must be paid at the DuPage County Circuit Clerk's office located at 505 N. County Farm Road in Wheaton, Telephone: (630) 407-8600. These tickets may also be paid in court, but only on your scheduled court date.
    • Where do I pay for Village of Addison parking or compliance tickets?
      The Addison Police Department does not accept payment for any type of ticket or fine. You may pay for Village of Addison parking and compliance tickets received within the Village in person at the Village Hall located at 1 Friendship Plaza. After hours, you can deposit your payment in the white mailbox located in the parking lot of the Village Hall.
    • I missed my court date at the DuPage County Addison Field Court. What should I do?
      Contact the DuPage County Circuit Clerk's office at (630) 407-8600.
    • How can I obtain a copy of a police report?
      You must come into the Addison Police Department to fill out a Freedom of Information form. The Addison Police Department will respond to your request within seven (7) business days. Not all reports qualify for release. Arrests not yet adjudicated are not released. Cases actively being investigated are not released. Juvenile information is not released. Personal information of an intimate nature is not released.
    • How do I get a Freedom of Information form?
      You must come into the Addison Police Department to fill out a Freedom of Information form. The form can also be downloaded off the Addison Police Department website.
    • Does the Police Department solicit donations over the phone or through the mail?
      The Addison Police Department does not solicit any donations over the phone or through the mail. To report a solicitor claiming to represent a police department, contact the Solicitor's Hotline at (630) 693-7979.
    • Can someone solicit door to door in my neighborhood?
      Yes. A solicitor is defined as any person going upon any premises and ringing the doorbell upon or near any door or creating any sound in any other manner calculated to attract the attention of the occupant of such residence for the purpose of doing or performing the following activities: Seeking to obtain orders for future delivery for the purchase of goods, wares, merchandise, food stuffs, services of any kind, character, or description whatever, for any kind of consideration whatever; seeking to obtain prospective customers for application or purchase of insurance of any type; seeking to obtain subscriptions to books, magazines, periodicals, newspapers and every other type or kind of publication; or seeking to obtain contributions on behalf of any charitable, civic, educational or religious organization. The solicitor must display an identification tag issued by the Village of Addison in order to solicit door to door. However, any one can simply distribute informational pamphlets door to door. If you have any questions or concerns, call the Addison Police Department at (630) 543-3080.
    • How do I know if someone soliciting donations is legitimate?
      To check if a non-for-profit organization is legitimate, contact the Attorney General's office at (312) 814-3000.
    • Can I make a complaint about a solicitor who was at my door?
      Yes. Contact the Addison Police Department at (630) 543-3080.
    • What is the curfew in Addison and who does it apply to?
      It is unlawful for a person less than 17 years of age to be present at or upon any assembly, building, place, street or highway from 12:01 a.m. until 6 a.m., Friday and Saturday, and from 11 p.m. until 6 a.m., Sunday through Thursday. The curfew applies to all juveniles 16 years and younger.
    • What is the Village of Addison Red Light Photo Enforcement Program?
      The Village of Addison Red Light Photo Enforcement Program is a program that will monitor intersections and capture video and still images of vehicles disobeying red lights.
    • Why has the Village of Addison decided to implement a Red Light Photo Enforcement Program?
      It is the Village's belief that implementation of the Red Light Photo Enforcement Program will reduce the number of red light collisions and injuries associated with red light running crashes. The goal of this program is to increase traffic safety in Addison by reducing red light running violations, red light crashes and red light injury crashes without impacting Village funds.
    • What is a red light violation?
      There are two types of red light violations: right turn on red without coming to a complete stop and entering an intersection after the traffic signal has turned red.
    • How much is the fine?
      The fine is $100 for each violation.
    • If I receive a red light violation notice, what are my options?
      There are two options: Either pay the fine or contest the violation.
    • How do I pay the red light violation fine?
      There are three options when paying your fine: 1. By credit card by logging on to www.RedLightViolations.com and entering your violation notice number and license plate. 2. By credit card by calling toll free (866) 865-5912, Monday through Friday, 9 a.m. to 4 p.m. 3. By mailing a check or money order payable to the Village of Addison Photo Enforcement Program in the return envelope.
    • How do I contest the red light violation?
      Fill in the "contest by mail" circle on the notice stub and on the return envelope. Enclose a letter signed by the registered owner of the vehicle setting forth facts that establish a defense. Enclose any supporting evidence with the violation notice number indicated. Send copies; original documents will not be returned. All material must be submitted using the enclosed return envelope and must be received by the pay or contest by date.
    • What are the viable defenses to a red light violation?
      1. Police officer already issued you a uniform traffic citation for the same violation. 2. Vehicle or license plates were stolen and not recovered at the time of the violation. 3. Vehicle was leased or rented to another party, and a written affidavit of the lessee of the vehicle and a lease agreement were submitted. 4. Vehicle was an emergency vehicle or lawfully participating in a funeral procession. 5. The vehicle proceeded into the intersection pursuant to the direction of an authorized traffic control official manually directing traffic at the intersection.
    • What are the parking restrictions on public streets in Addison?
      Parking on public streets for more than thirty minutes is prohibited from 2 a.m. to 5 a.m. Under special circumstances, call the Addison Police Department at (630) 543-3080 for special parking permission.
    • Why does the Village prohibit overnight parking?
      This ensures accessibility to snowplows, street sweepers and waste collection trucks.
    • If I receive a parking or other ordinance ticket, what are my options?
      There are two options: Either pay the fine or contest the violation at an Administrative Adjudication hearing.
    • How do I pay the parking or ordinance ticket?
      You must pay the fine for the parking or ordinance ticket within ten days in order to receive a $60 discount. There are three options when paying your fine: 1. In person at the Village Hall by cash, by a check or money order made payable to the Village of Addison, or by credit card. 2. By mailing a check or money order to the Village of Addison. 3. By credit card by logging on to www.Illinoisepay.com. Your fine can be paid up until 4:30 p.m. on the day of your hearing.
    • How do I contest a parking or ordinance ticket?
      To contest a parking or ordinance ticket, you must request a hearing date. There are three ways to request a hearing date: 1. By calling the Addison Police Department at (630) 543-3080. 2. In person at the Addison Police Department. 3. By emailing your request to parking@addison-il.org. Once you request a hearing, your fine amount will freeze until the hearing officer's decision.
    • What is the Administrative Adjudication Program?
      The Administrative Adjudication Program is a program designed to handle parking and other ordinance tickets by using a hearing officer rather than a DuPage County Circuit Court judge, as was done in the past. Hearing officers, who are experienced attorneys, are required to undergo State-mandated training to be professional, fair and courteous.
    • What is the new fine structure and how does it work?
      Under the Administrative Adjudication Program, a parking violator is given three opportunities to attend hearings on their case before the case is sent to a collection agency. Fines are discounted if paid on time, and the fine amounts (with one exception) have not changed. Each time a violator misses a hearing, the fine increases, up to the State-mandated maximum of $250.00.
    • What is the new handicapped parking fine?
      The exception to the discount fine policy is the handicapped parking fine, which has been raised to $250.00, with no discount. This is in keeping with State law.
    • Do I have to update my signs before the police can enforce handicapped parking violations on my property?
      Business owners with handicapped parking signs will have to update their signs with the current fine amount before the Police Department can enforce violations. The Village cannot pay for this or supply new signs.
    • What are compliance violations?
      Compliance violations are defined as vehicle equipment violations (Illinois Vehicle Code, Chapter 12, as incorporated into the Addison Village Code).
    • I received a parking type ticket, but it is not a parking violation. Can you explain?
      In addition to parking and compliance tickets, the following violations will be written on hang tickets and administratively adjudicated: 1. Animal violations. 2. Sprinkling violations. 3. Loud noise complaints. 4. Garbage violations.
    • When and where are the Administrative Adjudication hearings held?
      Hearings are held at 6 p.m. on the first and third Tuesdays of the month in the boardroom of the Village Hall.
    • Can I appeal to the DuPage County Circuit Court if I disagree with the hearing officer's decision?
      Defendants have the option of appealing the hearing officer's decision to the DuPage County Circuit Court. Contact the Records Department at the Addison Police Department at (630) 543-3080 for more information.
    • When do I use 911?
      Call 911 for all police, fire or medical emergencies. Otherwise, contact the Addison Police Department non-emergency number at (630) 543-3080.
    • When calling 911, why does the dispatcher ask so many questions?
      In order to prioritize the call, in order to determine how many police officers to send pursuant to policy and procedure, and in order to keep all parties safe.
    • Must I give my name, address and telephone number when calling to report a crime?
      No, but it is preferred.
    • I lost my dog or cat. What should I do?
      Contact the Addison Police Department at (630) 543-3080 and provide the breed, color, sex and collar information for your pet. You should also contact DuPage County Animal Control at (630) 407-2800 to report your lost pet.
    • I found a dog or cat. What should I do?
      Report the found animal to the Addison Police Department at (630) 543-3080 and DuPage County Animal Control at (630) 407-2800. If you are unable to hold the animal, contact the Addison Police Department.
    • Do I need a license for my dog or cat?
      No. See the Licenses/Permits page for more information.
    • Does my dog have to be on a leash when off my property?
      Yes. All dogs must be leashed when off your property.
    • I have an injured bird/wildlife on my property. What should I do?
      Contact the Willowbrook Wildlife Center in Glen Ellyn at (630) 942-6200 for an injured bird. Contact the Addison Police Department at (630) 543-3080 for injured wildlife.
    • I have a feral cat on my property. What should I do?
      Traps can be borrowed from the Addison Police Department. There is a $100 cash deposit required, which is returned when the trap is returned. You are responsible for trapping and transporting the feral cat to the Addison Police Department.
    • Does the Village rent animal traps to remove nuisance wildlife from my property?
      Yes. Traps can be borrowed from the Addison Police Department. There is a $100 cash deposit required, which is returned when the trap is returned. You are responsible for trapping and relocating the animal. A wild animal release permit will be given for authorization to release the animal at an approved site. Traps cannot be borrowed for skunks. A private trapper must be contacted.
    • I own a firearm or ammunition that I no longer want. Will the Police Department dispose of it for me?
      Yes. Bring the firearm or ammunition to the Addison Police Department.
    • Will the Police Department keep an eye on my home while I am on vacation?
      The Addison Police Department will place a vacation watch on your residence for the midnight shift officers, but it is subject to the availability of the officer.
    • Will the Police Department come out and unlock my car if I accidentally locked my keys in it?
      No. The Addison Police Department will not unlock your car if you accidentally lock your keys in the vehicle unless a child, an animal or a medically necessary prescription has been locked in your vehicle.
    • My landlord is trying to evict me. Can he do that?
      I
      n order to evict a tenant, a landlord must go through the proper eviction procedure through the DuPage County Sheriff's Office. If you have any questions regarding your tenant rights, contact the DuPage County Sheriff's Office at (630) 407-2400.
    • Why can't I pay my ticket here? Why do I have to go to Wheaton?
      The court is a convenience provided by Wheaton, and the space is rented. We do not have any files in this building and you must call 630-407-8600 for information (the Clerk)
       
  • Public Works Department

    • When do I put my refuse, recyclables and yard waste out for pick up?
      Place garbage at the curb no earlier than 6 p.m. on the day prior to the scheduled pick-up date.
    • What dates and times can I water my lawn?
      Even numbered houses may sprinkle only on even numbered days, and odd numbered houses may sprinkle on odd numbered days.
    • How do I report a sewer back up or water main break after the Village Hall has closed?
       After hours, contact the Addison Police Department non-emergency number at (630) 543-3080.
    • Who maintains the Village street lights?
      The Village of Addison Electrical and Forestry Department. To report a broken street light, contact the Village of Addison at (630) 543-4100, Monday through Friday.
    • Are there any watering restrictions in summer?
      Times best to water are from 8 p.m. and 10 a.m., and between the first Sunday of April until the last Sunday of October these are also the only times allowed under the ordnance. For a full copy of ordinances come to the public works department at city hall.
    • What do I do if my street light is out? My sewer is backed up? When is snow removal?
      Contact the Public Works Department or Environmental Services.
    • Are there any watering restrictions in summer?
      Times best to water are from 8 p.m. to 10 a.m., and between the first Sunday of April until the last Sunday of October. Watering is allowed based on odd-even addresses, i.e., addresses ending in even numbers may water on even-numbered calendar days.
    • How do I report a water main break?
      During normal business hours of 8 a.m. to 4 p.m., call the Public Works Department at 630/620-2020. After 4 p.m. or on weekends/holidays, call the non-emergency Police Department number at 630/543-3080.
    • The buffalo box (b-box) needs to be raised or lowered. How do I report that?
      During normal business hours of 8 a.m. to 4 p.m., call the Public Works Department at 630/620-2020.
    • The water meter is leaking. How do I report that?
      During normal business hours of 8 a.m. to 4 p.m., call the Public Works Department at 630/620-2020. After 4 p.m. or on weekends/holidays, call the non-emergency Police Department number at 630/543-3080.
    • The water is rusty, smells funny or has low pressure. How do I report that?
      During normal business hours of 8 a.m. to 4 p.m., call the Public Works Department at 630/620-2020. After 4 p.m. or on weekends/holidays, call the non-emergency Police Department number at 630/543-3080.
    • There is a water leak inside the property. How do I report that?
      During normal business hours of 8 a.m. to 4 p.m., call the Public Works Department at 630/620-2020. After 4 p.m. or on weekends/holidays, call the non-emergency Police Department number at 630/543-3080.
    • Plumbing work is scheduled and the water needs to be turned off. How do I report that?
      The Water Department requests 24-hours notice to schedule the water turn off. During normal business hours of 8 a.m. to 4 p.m., call the Public Works Department at 630/620-2020. After 4 p.m. or on weekends/holidays, call the non-emergency Police Department number at 630/543-3080.
    • The street light(s) on my block are out or not working properly. How do I report that?
      During normal business hours of 8 a.m. to 4 p.m., call the Public Works Department at 630/620-2020. After 4 p.m. or on weekends/holidays, call the non-emergency Police Department number at 630/543-3080.
    • Mulch give away.
      During normal business hours of 8 a.m. to 4 p.m., call the Public Works Department at 630/620-2020. The village will deliver a truck load (4-8 cubic yards). Smaller amount may be picked up on the corner of Vista & Winthrop Avenues underneath the water tower.
    • There is a broken limb in the parkway tree. Who is responsible for removal?
      The Village of Addison is responsible for all parkway trees. Any issue involving parkway trees should be reported to the Public Works Department at 630/620-2020 between 8 a.m. to 4 p.m. After 4 p.m. or on weekends/holidays, call the non-emergency Police Department number at 630/543-3080.
    • Branch pick up.
      The Village of Addison has a branch pick-up program from April to October. On the 1st Monday of the month, a village-employed contractor will go thru all village streets (residential & business) to pick up branches cut to specification. Nothing over 8 feet long or 8 inches in diameter, cut side out toward the street, stacked in a neat pile. If logs are over 8 inches in diameter, they should be cut into 16 inch log lengths and placed separately from the branches. Root balls are considered yard waste and will not be picked up under the branch pick-up program.
      The Village also picks up Christmas trees in January.
    • There is a wasp/bee nest in the parkway tree. Does the Village remove the nest?
      The Public Works Department will remove wasp/bee nests for parkway trees. The Village does not remove nests on private property. Contact the Public Works Department  at 630/620-2020 between 8 a.m. to 4 p.m.
    • There is a pot hole on the street that needs to be patched. Who do I report that to?
      The Street Division will patch pot holes on village-owned streets. Contact the Public Works Department at 630/620-2020 between 8 a.m. to 4 p.m.
    • There is a dead animal on my street. Who do I report that to?
      The Street Division will remove dead animals on village-owned streets. The Village does not remove dead animals on private property Contact the Public Works Department at 630/620-2020 between 8 a.m. to 4 p.m.
    • The sidewalk in front of my property has buckle/settled and is now a trip hazard. Who do I report that to?
      How do I get this replaced? The Street Division will evaluate your sidewalk and let you know your options. It will be temporarily patched to prevent someone from tripping & falling.
    • There is graffiti sprayed on my building/property. Who do I report that to? Is there assistance in graffiti removal?
      Please contact the Police Department at 630/543-3080 to obtain a police report. Next, please contact our Community Development Department at 630/693-7530 to sign a "Hold Harmless Agreement," which removes the Village from any liability. The Community Development Department will contact the Street Division for graffiti removal. The graffiti may be able to be removed, depending on the type of surface it is sprayed on.
    • The snow plow blocked the entrance to my driveway. Would the Village remove the snow?
      The Village plows are not allowed to remove snow from the end of driveways. Snow plows are designed to discharge snow to the right of the vehicle. The Village of Addison strives to remove the snow from streets as quickly and safely as possible.
    • How often does the street sweeper sweep Village streets?
      On average, once every two weeks with the exception of leaf season when it may take longer to complete the schedule. The Village currently has two street sweepers to ensure clean Village streets.
    • How would I dispose of an a/c, refrigerator, washing machine, dryer, oven, water heater, dishwasher, or large piece of furniture?
      Furniture, and "white goods" (appliances) must be placed at the curb on the morning of regular scheduled pick-up. Allied Waste Customer Service  at 800-345-1408 should be notified one day prior to collection.
    • When can I place trash at curbside?
      The waste cannot be placed at curbside any earlier than 6 p.m. the day prior to collection, and not later than 6 a.m. the day of collection.
    • What holidays cause a delay in trash/recycling collection?
      Trash/recycling pick-up will be delayed one day for the following holidays: New Year's Day, Memorial Day Observed, 4th of July, Labor Day, Thanksgiving, and Christmas Day.
    • What should I do if my trash/recycling, or landscape waste is not picked-up?
      First confirm your actual collection day is correct. Next, make sure trash/recycling /landscape waste was placed at curbside in timely manner, and in proper containers. Landscape waste should be placed in containers with 2 Village of Addison stickers, or in brown paper yard waste bags. Recycling commodities should be placed in a Recycling Bin, or plastic bags with the Village of Addison Logo. If these guidelines were indeed followed, please call Allied Waste directly at 708-345-7050, or Village of Addison Environmental Services at 630-279-2140.
    • How do I dispose of paint cans?
      If paint cans are empty, you may dispose of them along with your regular trash. Latex-based paint, if left to dry to solid form, can also be placed with trash with the lids removed. You may add kitty litter, or saw dust to speed the drying process. All Oil-based paint is considered Household Hazardous material, and must be disposed of at the appropriate site. Our nearest is in Naperville.
    • How do Village residents recycle at curbside?
      Recyclables may be placed at curb alongside regular trash, on your collection day. Resident's may use either a recycling bin provided by Allied Waste for a one-time $6 fee, which is added to your water bill, or you may use clear plastic bags with the Village of Addison's logo on them. These bags are available at Jewel or Len's Ace Hardware. There is no need to separate these items. They are separated at the Allied Waste facility.
    • How do I dispose of construction debris?
      Construction debris collection is not included in the Village of Addison contract with Allied Waste. In order to arrange a pick-up for this material, call Allied Waste Customer Service at 708-345-7050. You will receive an estimate of cost for service.
    • Why am I ONLY allowed to use Allied Waste for trash removal?
      The Village of Addison has entered into a Franchise Agreement with Allied Waste, to bring the most cost effective waste hauling services and fees to our residents. Within this agreement is a stipulation which states that ALL waste hauling in the Village limits must be contracted through Allied Waste.
    • Tree roots appear to be causing back-up in my home. Who can help me with this?
      If roots that are causing blockage are from trees in the Village Right-of-Way (parkway), and access to the lateral sewer is viable, the Village will attempt to clear the line. The Village cannot clear blockages caused by trees on private property. You may call Environmental Services at 630-279-2140, Monday through Friday, between 8 a.m.-4 p.m., to submit your service request. After hours, and on weekends, please call the non-emergency Police Department at 630-543-3080, who will page our on-call Sewer personnel.